My Unforgettable First Order

I still remember this was my very first client in my career—the first one is always particularly memorable. At the time, I had only been with the company for about three months, still gradually familiarizing myself with the business. I was filled with enthusiasm yet still a bit green. Suddenly, I received notice of a visit from a British client. I felt both thrilled and anxious—thrilled to have the opportunity to meet a client face-to-face so soon, anxious about whether I could handle the reception smoothly given my limited experience.

Fortunately,our company assigned an experienced colleague to assist me. She not only meticulously walked me through the reception process but also shared communication techniques with the client, repeatedly encouraging me: “You've mastered the core watch product knowledge. As long as you communicate sincerely, you'll definitely win the client's trust.” This support gave me tremendous confidence.

The client, William, hailed from beautiful Britain. During our meeting, he listened patiently to my presentation on our company's watch, showing particular interest in our customized  stainless steel watches. I highlighted several key advantages: our watches feature Swiss-made precision movements with daily accuracy within ±5 seconds; the cases are crafted from 316L stainless steel, treated with multi-layer electroplating for enhanced scratch and corrosion resistance, and more. I also showcased our customization portfolio, including engraved dials, logo inlays, and special function modules, emphasizing our support for small-batch orders starting at just 50 pieces.

We had planned a factory tour to let him witness our lean manufacturing processes and quality control firsthand, but William had to cut his trip short due to urgent matters. As he departed, he sincerely remarked: Though I regret not seeing the factory, your professional presentation and warm hospitality left a lasting impression."

Six months later, just when I thought this meeting might remain a rehearsal, William unexpectedly emailed. He shared that after comparing multiple suppliers over the past months, our proposal remained his top choice—particularly our small-batch customization aligning with his startup brand's needs, while the watch's movement stability and material craftsmanship met luxury watch standards. Ultimately, he placed an order.

This order not only marked the beginning of my career but also taught me a profound lesson: exceptional products must be paired with sincere service to earn trust. Our watches' core strengths—precise movements, durable materials, and flexible customization—were fully showcased through professional and meticulous communication. The recognition from this British client continues to inspire me to uphold craftsmanship in every project entrusted to us.