Surprise Across Time Zones: A Warm Encounter with A British Customer

The morning light casts tiny spots on the desk through the french window of the office building. Colleagues from the design department are debugging the dial pattern of the new season's watch on the computer screen, while the gentle tone of communication with overseas customers echoes on the phone of the business department - this was originally just an ordinary workday for the watch company, but it was completely rewritten by a message from England. ​

I am currently in Shenzhen, perhaps I can visit your company on the way? "When this message with a time difference imprint popped up on the communication software, the entire team was stunned. The British client on the other end of the screen has been discussing the details of customizing watches for several days with an 8-hour time difference. No one expected that this cross-border cooperation negotiation would come to light in such an unexpected way. ​

He said he would be downstairs in half an hour! "The business manager's hand holding the phone was filled with uncontrollable surprise. This sudden visit was like a stone thrown into a calm lake, both honored for the trust that had traveled thousands of miles, and worried about inadequate hospitality in a hurry. The administrative department immediately coordinated the meeting room, and colleagues from the design department used their ingenuity to urgently create a welcome sign by opening the design software. The customer's English name was cleverly integrated with the company logo, accompanied by a patterned border symbolizing the fusion of Chinese and English cultures, which hides the team's sincerest expectations.

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In the conference room, the customized watch samples shone with a warm luster under the lighting. From the precise construction of the movement to the selection of the strap, the business is explained one by one, and customers occasionally lean down to observe, gently sliding their fingertips on the dial. Two hours of communication has already gone beyond simple business negotiations - they talked about product design and also talked about the innovative vitality of the city of Shenzhen; The cuisine and beautiful scenery of China left a deep impression on him. ​

These details are more warm than the words in the email. "The customer closed the sample booklet with a tone full of affirmation." I'm looking forward to seeing your factory and wanting to know how these exquisite works were born. "As he bid farewell, he turned back to look at the welcome sign still on the front desk." Today's meeting was like opening an unreserved gift, and your enthusiasm made me remember this afternoon.

This sudden visit, like an unplanned pocket watch, struck an unexpected resonance on the established time track. It makes us understand that in the digital torrent of cross-border trade, those sudden encounters, heartfelt respect, and sincere exchanges beyond business itself are the most touching "time tokens".

Perhaps in the near future, when customers stand in the production workshop of the factory and see the transformation of watches from parts to finished products, they will have a deeper understanding: the so-called craftsmanship is not only about precise craftsmanship, but also about cherishing every encounter.