What makes a good supplier?

Is a good price a good supplier? Is good quality a good supplier?  Is fast delivery a good supplier?

This is our personal experience in the past two days, I would like to share it with you.

Foksy watch specializes in customized watches for customers, our products are generally high value, small volume, so generally customers choose express company. There are also those who choose to go by sea, such as those single order tens of thousands and with a very large box.

After the epidemic, logistics costs are getting higher and higher, after the United States imposed tariffs, logistics costs continue to rise, and now the Middle East is at war, the cost of oil is rising, logistics costs are even higher. In order to save logistics costs, foksy opened the account of UPS, FEDEX, DHL, and at the same time looked for a number of logistics agencies to compare, and finally selected three cooperation.

FOKSY's own account of the advantages of fast time, controllable, because it is their own company's account, but the disadvantage is that it is expensive, after all, we do not have a logistics company so much cargo. 

Three logistics agents.

1.    A is a small company, good service, dependent on the big logistics company below, timely offer us, there are problems and also want to find ways to go to the solution, but the price is slightly higher.
2.    B is a large company, good service, have their own courier account, prices And this small company is about the same, can pick up the goods on the doorstep.
3.   C big company, poor service, good price, no own courier account, is to use the account of someone else's company, which is cheaper to use which.

Which agent will you choose?

Our sales choice is: preferred B, second choice A, really can not choose C. 

When the customer wants to be very cheap, we can only use the C company, the biggest advantage of the C company is the price, nothing else, when the goods encountered problems, can not be resolved in a timely manner, such as encountered customs clearance problems, such as encountered cargo congestion problems, such as encountered parcel loss problems and so on. This time, because of a customer's improper operation, we directly lost 3,000 U.S. dollars.

The financial synthesis of the calculation, found that although the C company is cheap, but he will often have problems, problems will lead to money loss, add up these losses is quite a lot. And it would make us feel especially bad. The boss decided to terminate the cooperation with Company C.

This case deeply embodies the saying: 
Except price is not a problem, everything else is a problem.

So I think a good supplier should be like this: 

•        Price is certainly not the lowest, because the need to ensure that the profit in order to be sustainable, the staff are to be paid 
•        Quality should be good, so as not to be too much after-sales
•        Service should be good

Especially how to solve after-sales problems, can fully reflect a company is a good supplier. Responsible attitude, timely and positive feedback, find a solution. This is a good supplier.

There is a word called emotional value, the watch we make can't be eaten or drunk, it just looks good on the hand, matches the style of dress, and shows different attitudes of oneself, so does LABUBU. So a good supplier is one that can really be a supporter, guarantee quality, and have no worries about the back, so that the buyer can fully concentrate on their own things, instead of worrying about their back.